Returns & Exchanges

How do I exchange my purchase?

We are dedicated to customer satisfaction. If your purchase does not fulfill your needs for any reason, you can return your item for an exchange or account credit within 14 days of receipt of your purchase. Call 1-888-952-6397 Monday to Friday 10:00 am to 7:00 pm MST to receive instructions on returning your item. You must have a return authorization number before sending back your item. This number should be written on the package and any paperwork you are including. Items must be returned within 5 business days of receiving your Return Authorization Number. The returned item must be in original packaging with all tags attached, unused, unwashed and in new saleable condition. Unauthorized returns will not be accepted. We recommend sending all returns with a tracking number as we will not be responsible for lost packages. Items returned after 14 days of purchase, or in any other condition including missing original packaging and tags will not be accepted. Purchases of undergarments, make-up, hair pieces, clearance items and special orders are final sale and cannot be returned or exchanged. Shipping charges are non-refundable. A re-stocking charge may apply depending on the item being returned.

What items cannot be returned?

Purchases of undergarments, tights, make-up, hair and foot care items(including toe pads), clearance items and special orders are final sale and cannot be returned or exchanged. Shipping charges are non-refundable. A re-stocking charge may apply depending on the item being returned.

If I have already placed my order and I need to add additional items, what do I do?

Call 1-888-952-6397 Monday to Friday 10:00 am to 7:00 pm MST. If your order has not shipped we will do our best to accommodate any additions you may have. If your order is shipped you must place a new order.

If I ordered my item on line, can I exchange at your store location?

Yes, our store location is 220 Century Road, Spruce Grove. Store hours are Monday to Friday 10:00 am to 7:00 pm MST & Saturday 10:00 am to 3:00 pm MST, the retail store is closed to customers on Sundays. Call 1-888-952-6397 to ensure the item you would like to exchange for is in stock and readily available prior to making an in-store exchange.